Welcome to the dgcustomerfirst Contact Us page. Whether you’re facing a technical issue with the Dollar General Survey, have questions about your sweepstakes entry, or simply want to provide additional feedback, we’re here to assist you.
At dgcustomerfirst.com, we take your satisfaction seriously. Your voice helps shape the shopping experience at over 18,000 Dollar General locations across the United States. If you’ve recently taken our customer survey or are planning to this page will guide you on how to get in touch with the right support channels.
How to Contact dgcustomerfirst Survey Support
If you are facing any difficulties while participating in the dgcustomerfirst customer satisfaction survey, here are the available support options:
Phone Support
Dollar General Customer Service Phone Number:
1-877-463-1553
Hours of Operation:
- Monday to Friday: 8 AM – 5 PM (Central Time)
- Closed on weekends and major U.S. holidays.
You can call this number for:
- Survey code issues
- Help with accessing the website
- Clarifications about eligibility or rules
- Sweepstakes winner inquiries
Mailing Address
For written inquiries or sweepstakes entry via mail (no purchase required), send your concerns or entry to:
Dollar General Survey Sweepstakes
P.O. Box 251328
West Bloomfield, MI 48325
Make sure to include your full name, return address, contact number, and details of your issue or entry.
Official Survey Website
All survey-related participation takes place at the official site:
https://www.dgcustomerfirst.com
Here you can:
- Enter your 15-digit receipt code
- Complete the survey
- Submit your sweepstakes entry
- Choose language preference (English/Spanish)
Common Issues We Help With
Here’s a list of common questions or problems we assist customers with:
- Survey Code Not Working
Make sure you’re entering the 15-digit code exactly as shown on your receipt. If it still doesn’t work, call 1-877-463-1553 for help.
- Website Not Loading
Try clearing your browser’s cache and cookies. Use a different browser or device if needed. Ensure your internet connection is stable.
- Can’t Submit Survey
Make sure all questions are answered. You must complete all sections before submission. Double-check your contact details if you’re entering the sweepstakes.
- Mail Entry Confusion
Yes, you can enter without a purchase. Simply mail your name, phone number, and address to the above sweepstakes address in a #10 envelope.
Need Help with Dollar General Store Services?
While dgcustomerfirst.com is dedicated to the survey, if you’re looking for help regarding in-store purchases, returns, or product availability, you can contact Dollar General’s main customer care team:
Dollar General Store Support
Phone: 1-800-678-9258
Email: Contact Form on dollargeneral.com
You can reach out for:
- Product complaints
- Refund or exchange assistance
- Store experience feedback
- General inquiries not related to the survey
Technical Support for dgcustomerfirst.com
Having trouble accessing the survey site?
Try the following troubleshooting tips:
- Make sure JavaScript and cookies are enabled in your browser
- Avoid using incognito/private browsing mode
- Update your browser to the latest version
- Use trusted devices (desktop or mobile) with stable internet
Still need help? Call the support number or submit a query through the contact form on the official Dollar General site.
Response Time and Expectations
We strive to respond to customer inquiries as quickly as possible.
- Phone responses: Most calls are resolved during business hours on the same day.
- Mail-in entries: Sweepstakes entries are processed monthly. You will not receive a confirmation for mail entries unless you win.
- Technical queries: Resolutions can take up to 48 hours depending on issue severity.
Please provide accurate and complete information for faster service.
Our Commitment to Your Privacy
All communication through dgcustomerfirst.com is secure and confidential. Your survey responses and contact details are used strictly for quality assurance and sweepstakes purposes.
We never share your information with third parties without your consent. For more details, please refer to our Privacy Policy on the official Dollar General website.
Frequently Asked Questions (FAQs)
- Question: How can I check if I won the $100 gift card?
Answer: Winners are notified via the email or phone number provided during survey submission. Check your spam or junk folder for email updates.
- Question: Can I contact dgcustomerfirst about a missing receipt?
Answer: Unfortunately, without a valid receipt, you cannot take the online survey. However, you can still enter via mail.
- Question: Is the dgcustomerfirst survey available in Spanish?
Answer: Yes. On the homepage of dgcustomerfirst.com, you can choose to take the survey in English or Spanish.
Question: What’s the best way to contact for urgent issues?
Answer: For urgent problems like survey access or code errors, we recommend calling 1-877-463-1553.
- Question: I made a mistake during my survey entry. What do I do?
Answer: Unfortunately, once submitted, survey entries cannot be edited. You can use another valid receipt to retake the survey.
Final Note
At dgcustomerfirst, your voice leads the way. Every comment, every rating, and every suggestion helps Dollar General deliver better service and a smoother shopping experience. If you ever face issues with the survey or have questions about how to participate, our support team is always ready to help.
Thank you for choosing to share your experience and be a valued part of the Dollar General community.
Still need help? Call 1-877-463-1553 or visit www.dgcustomerfirst.com to begin your feedback journey today.